Verizon Red Globe Router Issue – 6 Best Ways To Fix It

Verizon routers have been the subject of major usage by individuals and businesses across the United States and as expected, as more folks subscribe to the service, there will be more questions that will arise from time to time.

For users of the router, the solid white light that is seen shining is a sign that the internet connection is optimal and at its best, meaning that there are no issues with connectivity to the internet. 

It is a no-brainer that this is the dream of every user of a Verizon router. After all, customers prioritize utility from every service they subscribe to.

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However, there may be some occasions when internet connectivity issues would arise. When this is the case, the white light will disappear and will be replaced by a solid red globe light. This is usually referred to as the Verizon router red globe issue.

Verizon Router Red Globe Issue

This indicates that there is an issue with your router detecting the DSL signal. This will surely hamper the productivity of the users of the device as inadequate internet access interrupts plans that have been made proactively.

A Verizon router’s red globe means that it has lost its internet connection. To resolve this, try rebooting your Verizon router and, if that fails, resetting it. Regardless, we will be providing you with the best steps you can take to resolve a red light on your Verizon router.

What Does Your Verizon Router’s Red Globe Indicate? 

The globe light on your Verizon router reflects the status of its internet connection and is intended to assist you in diagnosing problems with your Verizon router or internet. 

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When everything is working well, it should be solid white as explained earlier in this article. However, if there is a problem, it will turn red and there could be various reasons why the signal turned red and hampered your access to the internet.

The Different Types of Red Globes 

  • Red Light – Internet connectivity issues
  • Slow Flash – This means that the gateway has an issue
  • Quick Flash – It means that the router has overheated and needs to cool down. in this case, switching it off for a while may not be a bad idea.

How To Fix Verizon Router Red Globe Issue

1. Examine Your Cables 

Because the cables used by the router may be broken, your router may have trouble connecting to the internet. Examine all ethernet cables to check if they have been damaged. 

Also, examine their end connectors. If the clip that holds the connector to the port is damaged, replace the cables. After carrying out these procedures, check if the red globe light turns white after the cables have been replaced. 

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2. Restart the Verizon Router 

If the globe is flashing slowly, try resetting your router. As stated earlier, a slow flash indicates a problem with the gateway or router, not with Verizon or the service you are attempting to access. Follow these steps to restart your router.

  • Unplug it from the wall and turn it off. 
  • Wait a few seconds before reconnecting the power cable. 
  • Turn on the router and wait for it to restart before attempting to connect to the internet. 

Check to see if the red globe on the router has vanished. 

3. Check For Service Outages 

Sometimes the router cannot connect to the internet because Verizon’s servers were unable to connect it. Your connection is routed through their servers before reaching the public internet, so any problems on their end can cause you to lose connectivity. 

To find out if your location is suffering a service outage, contact Verizon or use their outage reporting page. If that’s the case, you may have no choice but to wait till the issue is resolved by Verizon.

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4. Reset Your Verizon Router 

You can reset your Verizon router to resolve any software problems that may have caused the router to lose internet connectivity. 

However, you’ll need to re-configure it after it has been reset. This means that a custom SSID, password, and administrator login credentials will be reset to factory defaults. Follow the steps outlined below to reset your Verizon router.

  • Locate the reset button on the router’s rear. 
  • Press and hold the button for at least 10 seconds with it. 
  • The router will restart itself. 
  • Configure the router. 

Check to see if the Verizon router red globe light has been resolved or if it persists.

5. The ONT should be reset

The optical network terminal (ONT) serves as the home endpoint for Verizon’s network infrastructure. If your gateway is having problems connecting to the internet, resetting it may help. You can reset your ONT with the following steps: 

  • Unplug the ONT’s power supply. 
  • The backup battery should then be unplugged. 
  • Wait at least 30-40 seconds before proceeding. 
  • Connect the backup battery. 
  • Finally, reconnect the ONT to the power supply. 

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The internet light may go off after resetting the ONT, but it will return after some time. Check to see if the issue has been resolved or if the globe light is still red when it comes back on. 

6. Contact Customer Service 

If none of these measures resolves the red globe light on your modem, your last resort is to contact Verizon assistance. They can provide more customized troubleshooting procedures and even reset your connection from their end. 


The dreaded Verizon router red globe issue has been addressed in this article and we’ve pointed out some of the best methods to resolve it and get your daily productivity in your endeavors and business going.

Meanwhile, if you exhaust all the options that have been mentioned in this article, contact Verizon to see if you may use your own modem/router combo instead. 

Getting your own router ensures that you can save the monthly router rental charge and also allows for the personalization of your modem and router to meet your network requirements. 

FAQs about Verizon Router Red Globe

How Do You Restart A Verizon Router?

To restart your Verizon router, follow the steps that have been mentioned below:

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  • Unplug the router from the wall and turn it off. 
  • Wait at least one minute before reconnecting the router. 
  • Reconnect the router. 
  • Wait for all of the router’s lights to come on. 

How long does it take for a Verizon router to reboot? 

It may take up to 2 minutes for a Verizon router to reboot and regain the internet connection. 

What is the ideal color of a Verizon Router?

During normal functioning, the light of the router must be white. This signifies that the router is operating regularly and that nothing requires your attention. 

Why should a Verizon Router be reset?

Resetting your router will return it to the state it was in when you first purchased it. This action will erase all settings, including Wi-Fi, and you’ll have to do a reconfiguration of the device.

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